North East USA Flight Disruption
Due to the severe weather conditions some of Virgin Atlantic flights to and from New York and Boston have been cancelled.
Please check the Flight Status section of the Virgin Atlantic website for the latest information on their flight schedules before you travel to the airport. In addition please update your mobile phone details in the My Booking section of their website in order for them to send text messages in the event of significant disruptions.
Alternatively you can contact our Customer Service Team on 0844 557 4002 or chat to us online here.
Changes to Air Passenger Duty (APD) for under 12's
Following on from the recent news of the removal of the APD (Air Passenger Duty) for children aged 2 – 12 years old, travelling in Economy, please see below on how we’ll update your booking for you.
- If you’re travelling on or after the 01 May 2015 and have already paid your balance in full, you’ll be receiving the appropriate refund shortly
- If you’re travelling on or after the 01 May 2015 and you’ve yet to pay your balance in full, we’ll revise the total price of your booking before your balance is due – you’ll know exactly what you need to pay in plenty of time!
- Once your booking has been amended, we’ll be sending you an email to let you know when you can log online and view your amended holiday price.
We've got thousands of bookings to work through so we’ll work as quickly as we can and in date order so please be patient with us! We’ll get to you as soon as we can so sit back and relax, there’s no need to contact us!
Virgin Atlantic seat requests
Virgin Atlantic have made some changes to the way you can request seats with them. Please take a look here for more details.
Changes In Security Measures
To comply with new security requirements from the US Government customers travelling from the UK to the US may be subject to additional searches and questions. Customers may be asked to turn on personal electronic or battery powered devices in order to demonstrate how they work. If, when requested, you are unable to turn your device on, you will not be able to travel with your device.
To help avoid delays to your journey please ensure you arrive at the airport with all your devices fully charged. We would like to thank you for your co-operation.
ESTA - Electronic System for Travel Authorization
It is mandatory for anyone travelling to or transferring through the US under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation (ESTA) scheme. The cost of an ESTA is currently approx $14 per person and can be obtained by visiting https://esta.cbp.dhs.gov or the Visit USA Website at www.visitusa.org.uk where further information on the scheme and up to date fee can also be found. Once completed & approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply. Travellers can apply for an ESTA even if they have no firm plans to travel to the US.
Failure to obtain an ESTA could result in the passenger being denied boarding by the airline.
The ESTA is very similar to the automated visa that you purchase to enter Australia and is completely paperless.