Data Protection
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.
We may use your information for the purposes set out in our data protection notification with the Office of the Information Commissioner. We may disclose the same to companies in the Virgin group for business purposes and to companies who act as data processors on our behalf. Some of your information may be 'sensitive personal data' such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking). In making this booking, you consent to this information being passed on to the relevant persons. You are responsible for ensuring that other members of your party are aware of our privacy policy.
We would like to hold your information (including any email address), where collected by us , for our own future marketing purposes (for example to inform you of promotional/competition offers, or to send you our brochure). If you do not wish to receive such approaches in future, please inform us as soon as possible.
Where we do collect your personal information, it is stored in our secure databases at a secure address to prevent unauthorised access. Our systems are configured with data encryption or scrambling technologies and industry standard firewalls. When you send information to Virgin over the internet, your data is protected by secure socket layer technology to ensure safe transmission.
You have the right to ask us in writing for a data subject access request form to obtain a copy of the information which we hold about you (for which we may charge a fee). Any request should be addressed to Customer Relations,Travel City Direct at The Galleria, Station Road, Crawley, West Sussex, RH10 1WW.
If you believe that any of your personal information that is held or being processed by us is incorrect then please write to us immediately as we cannot be responsible for any problems that may arise due to inaccurate information that you have provided us with.
We cannot accept responsibility for any issues concerning your data collected by websites that are not directly under our control. Please also be aware that individual organisations operate their own policies regarding the use and sale of personal information and the use of cookies. If you have a concern regarding the way your personal information will be used on other sites then you are advised to read the relevant privacy statement.
Privacy Policy
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General
At Travel City Direct, we are committed to protecting your privacy on line, as highly as we would with your customer information in any of our systems.
We will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force. We collect general statistical information about visitors to our website for general reporting and to improve future content.
By using our website, you consent to the collection and use of this information by travelcitydirect.com. If we change our privacy policy we will inform you by posting these changes on this page.
What we collect and why
We ask for information about you in the following areas of our website.
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When making an on line booking
Here the information we will ask you for includes your name, contact details such as phone and e mail and credit card details. We need all this information to process a booking for you and in order to be able to contact you if we need more information or if there are any changes to our programme. This information will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law.
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When requesting a brochure online
We need your name and address so we can send you the brochure. If you have given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. With travelcitydirect.com YOU are always in control of your personal information, if at any time you wish us to stop contacting you then simply email us at update.customer@travelcitydirect.co.uk
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When signing up for e-mail updates
This information will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law. With travelcitydirect.com YOU are always in control of your personal information, if at any time you wish us to stop contacting you then simply email us at update.customer@travelcitydirect.co.uk
You are entitled to a copy of your information held by us. If you would like to use this please contact us at: Customer Relations, Travel City Direct Limited, The Galleria, Station Road, Crawley, West Sussex, RH10 1WW. We may make a small charge for providing this to you.
Third Parties
We may occasionally use third party companies to manage collation, processing and storage of your personal data on your behalf. These companies are carefully selected and screened to ensure maximum protection of your security and privacy and are permitted to use the data only in accordance with our instructions.
What are cookies and do we use them
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
Two types of cookies are used on this website:
- Session Cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site
- Persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.
How we use Cookies on our Site and what Information we collect
Session Cookies
- To allow you to carry information across pages of our site and avoid having to re-enter information.
- To allow you to carry information through our online booking system
Persistent Cookies
- To remember the compiled list of holidays you have selected in our shortlist section
- To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
Third Party Cookies
Third parties serve cookies via this site. These are used for the following purposes:
- To serve advertisements on our site and track whether these advertisements are clicked on by users.
- To tailor content to your preferences
Use of Web Beacons
Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
Disabling/Enabling Cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
Travel City Direct uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about DoubleClick, including information about how to opt out of these technologies, go to http://www.doubleclick.net/us/corporate/privacy/
Links to other websites and their security and privacy policies
In our website we also provide links to other websites for your convenience and information. Please be aware that these sites may have different security and privacy policies and we have no control over and take no responsibility for any information submitted to these sites.
We hope that you enjoy using our website, safe in the knowledge that we are committed to protecting your privacy
