Booking Rules

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Important Booking Information

Life is full of rules but at Travel City Direct, as part of the Virgin Holidays family we try and have as few as possible.

The price shown for your holiday is the latest price available for the date you have selected. It may be different from the prices shown on the pricetable. It will not be deemed final until you have received our confirmation invoice by post.

Once you have booked it, there will be a significant penalty for cancellations, which may be up to 100% (see our booking conditions). It may be possible to change this holiday once booked but it may be subject to a charge, or prohibited altogether.

Refunds where allowed will only be made to the credit card used to pay for the holiday. All prices are in Sterling and include Airport Taxes.

You MUST, repeat MUST have adequate insurance when travelling abroad. We offer excellent insurance. It ensures peace or mind and, if you pay for it at the time you book, it covers you for loss of deposit or charges you may incur if you have to cancel your booking for reason of illness, as an example.

Pricing conditions Prices vary within each season and are per person based on the occupancy levels stated next to the price panel and include economy flights, car hire or resort transfers and a fuel supplement of £304 per person (price correct at time of printing and is subject to change – reductions or increases may apply at the time of booking). Holidays are bookable on-line and prices are correct at the time of printing. A £15 per person booking fee will be charged for booking through our Call Centre. We reserve the right to alter the prices of any of the holidays before your booking is confirmed. Please call us or check the website for the up-to-date prices. We offer Fully-inclusive and Alamo Gold pre-paid car hire package options at an additional charge and will provide the cost at time of booking. If you prefer transfers, these are available to most hotels in Orlando at a cost of £30 per person. If you choose not to take our car hire or transfers, a compulsory charge of £50 per person will be applied. If after booking you decide to cancel your car or transfer a £50 per person will be applicable and will be applied to your booking.

Child Prices – applicable for 2-11 years when sharing a room with a minimum of 2 adults. Child prices are for length of stay unless otherwise stated.

Infants (0-1 years) – pay a % of the adult price and this will be confirmed at the time of booking. Please note that infants share a flight and transfer seat with parent/guardian. You may request a Sky Cot at the time of booking – limited availability. Should your infant celebrate their 2nd birthday whilst on holiday, a combined infant and child price will apply. Infants are not provided with any meals on the aircraft or in hotels. A small charge may apply locally for a cot.

Useful Information…

Meal/Gala Supplements – where quoted, are per person per night.

Peak Season Supplements – will be quoted at time of booking and are per room per night.

Cruises – stay and cruise programmes are quoted per person based on 4 adults sharing a standard inside cabin, with accommodation, flights and car hire included within the itinerary. Prices exclude mandatory car hire taxes and insurance.

Florida Car hire important booking information

Your car hire package comes with Unlimited mileage, LDW (Loss Damage Waiver), SLI (Supplemental Liability Insurance), UMP (Uninsured/Underinsured motorist protection) and all pre payable taxes and fees. If you upgrade to Platinum this includes all the above plus Additional Drivers (over 25 years) and the initial Tank of Fuel. Taxes and Fees are payable locally on anything you purchase directly with Dollar when you arrive eg Child Seats, Underage Driver fees etc.

Excess – There is no excess if you have an accident, regardless of fault, unless you have invalidated the car insurance eg by drink driving etc.

Fuel – Unless you have taken the Platinum package you will be asked to pre pay for a tank of fuel on arrival. This cost is subject to taxes and fees. You should then return the car empty as there is no refund for unused fuel.

Minimum Ages – Drivers must be aged 25 years or over. Drivers aged 21-24 years may drive but will be required to pay an underage driver fee of between $25-$75 per day on arrival.

Deposit – You may be asked to leave a deposit of up to $250. You must have a credit card in the lead driver's name. Cash is not acceptable.

Driving Licence – You must have a valid UK Driving licence or International Driving licence. If you have the new style licence, please remember to take both parts.

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